Support
Answers to common questions, and how to reach us.
We read every message and usually reply within two business days.
Getting started
How do I learn to plot a round?
The practice hole teaches it in about two minutes. You'll find it at the end of sign-up, and any time later in Profile. It records nothing and it's free.
Can I just keep score?
Yes. Start a round and choose Enter scores instead. Scorecard rounds are free and count toward your traditional stats.
Courses
My course is missing or wrong
Search for it in New Round. If it isn't there, tap Request this course, or Plot it yourself to play it today. Courses marked ✓ have been checked by hand. Courses marked ⚠ are mapped automatically and may be incomplete.
Premium
How do I cancel or change my plan?
Where you bought it. If you bought in the app, open iOS Settings, tap your name, then Subscriptions, then Interlock; you can also get there from Profile → Premium → Manage Subscription in the app. If you bought on the website, open Profile → Premium there and choose Manage subscription.
I bought Premium but the app doesn't show it
Sign in to the same account you bought it with; Premium follows the account. For an App Store purchase, you can also go to Profile → Premium → Restore Purchases, signed in to the same Apple ID you bought it with.
Can I get a refund?
Apple handles App Store refunds. Request one at reportaproblem.apple.com. For a purchase made on the website, write to support@interlockgolf.app.
Your account and data
How do I delete my account?
In the app, go to Profile → Delete account; on the website, go to Profile → Edit profile and settings → Delete account. It's immediate and permanent. What is removed, and what stays with other golfers, is set out in the Privacy Policy. Deleting does not cancel an App Store subscription: cancel it first in iOS Settings, under your name, then Subscriptions, or it keeps billing your Apple ID. A subscription bought on the website ends with the account.
How do I switch between light and dark?
In Profile → Settings → Appearance, choose Automatic, Light or Dark. Automatic follows your iPhone. This website has the same switch at the top of every page.
Someone is bothering me
Block them from their profile, or find blocked golfers in Profile → Blocked golfers. Report a group, a name or content in the app and we'll review it.
Data and attribution
Course maps include data © OpenStreetMap contributors, available under the Open Database License. Our derived course catalog is available under the same license. Write to us for a copy. Maps and imagery in the app are provided by Apple.